You can cancel a shipment from our platform as long as you haven't dispatched it yet. Here's how!
Go to Shipments > Pending and find the shipment you want to cancel. Tap the three dots on the right side of the shipment, then select Cancel label.
Once canceled, the shipping cost will be automatically refunded to your Envíopack account, and you'll no longer be able to dispatch it.
You have 5 calendar days to cancel a shipment; after that, you won't be able to cancel it.
If your shipment has already been dispatched and is in transit, you won't be able to cancel it — but you can submit an inquiry via a ticket to our support team, requesting that the order be held and not delivered.
This way, the carrier will receive the notice and stop it, returning it to the sender.
➜ If you have any questions, you can write to us through your ticket system. We're here to help!