Once your shipments have been dispatched, you can track them at any time.
The shipment status indicates the day the carrier will go to the destination address to deliver the package. If no one is found, they'll return at another time.
If 2 delivery attempts have been made and the logistics operator can't locate the recipient, the shipment will be returned to the sender's address.
This operation is called Delivery Failure (Imposible de Entrega) and has a cost similar to the shipping cost. It's important for the buyer to keep an eye on their shipment's movements. They can check the status by following this link.
➜ If you have any questions, you can write to us through your ticket system. We're here to help!