Every order has different statuses so you can identify what stage of distribution it's in.
These statuses can be viewed in 2 ways:
From your account:
From shipment tracking: this link can be shared with your customer so they can track their order.
If a status hasn't been updated for several days, you can file a claim with the assigned carrier by opening a ticket through the chat button in your Envíopack panel (reason: Shipments > Status of a shipment).
If you have any questions, you can write to us through your ticket system. We're here to help!