If you're unable to prepare the packages in time, we recommend canceling the pickup.
Once a pickup is generated, a collection is scheduled for the logistics operator to carry out the following day. If this request isn't canceled at least 24 business hours in advance, a penalty will be charged for any orders that aren't dispatched, equivalent to the quantity reported for that pickup.
To cancel a pickup, you'll need to open a ticket from your Enviopack panel, with the reason Pickup > I want to cancel a pickup.
➜ If you have any questions, you can write to us through your ticket system. We're here to help!