From the platform, you can schedule your pickup frequency, indicating which fixed days you want and which time slot.
If you have a set day for us to come pick up but, due to some contingency, that doesn't happen, the carrier will come by first thing the following day.
If you have a new pickup scheduled for the next day, the carrier will collect both pickups without any issues.
IMPORTANT:
If the following day you're not at the warehouse to dispatch, you can open a ticket indicating when we can come collect the orders.
If you have any questions, you can write to us through your ticket system. We're here to help!