If you want to make a new shipment to someone you've already delivered to, or if your customer returned a product and wants another one, either of these two situations can be handled with the Resend button.
This option lets you easily copy all the information from a shipment you've already made: the recipient's details, the product dimensions, and the carrier options.
To manage a resend, just follow these steps:
1 - Go to the Shipments section:
2 - Click on Delivered
3 - Enter the order number involved in the search bar
4 - On the right side, use the arrow icon to generate the resend.
Once done, a confirmation will be shown: The resend has been generated successfully.
➜ If you have any questions, you can write to us through your ticket system. We're here to help!