If your shipment hasn't shown any movement for several days, you can submit an inquiry to the carrier so they update it promptly.
Submitting an inquiry is very simple!
Within your account, go to the ticket system button. There you'll find different reasons for the inquiry you'd like to make. Remember to always enter your tracking number.
The carrier will have 48 hours to give you a response and 72 hours to provide a solution.
If you have any questions, you can write to us through your ticket system. We're here to help!